Returns Policy

At Cargo Bathrooms & Kitchens, we strive to provide quality products and excellent customer service. Please review our returns and refund policy before making a purchase.

Change of Mind Returns

If you wish to return a product due to a change of mind, the following conditions apply:

Return requests must be submitted within 14 days of the purchase date.
Returned products must be unused, undamaged, in their original packaging, and in a resalable condition.
A restocking fee of 25% of the original invoice value will apply to approved returns.
Returns requested after 14 days from the purchase date will not be accepted.

Special Order & Custom-Made Products

Products that are specially ordered, custom-made, or manufactured to customer specifications cannot be returned, exchanged, or refunded for:

Change of mind
Incorrect measurements
Incorrect product selection

We recommend carefully reviewing all product specifications, measurements, and product details before placing your order.

Damaged Products

Please inspect all products immediately upon collection or delivery.

If any item arrives damaged, you must notify Cargo Bathrooms & Kitchens within 24 hours of the collection or delivery date.

To assist with your claim, please provide:

Order number
Product details
Photos of the damaged item
Photos of the packaging (if applicable)

Claims submitted after 24 hours may not be eligible for replacement or compensation.

Return Freight & Delivery Charges

Customers are responsible for all return freight and transportation costs unless an incorrect product has been supplied by Cargo Bathrooms & Kitchens.

Freight charges associated with the original order and return shipment are non-refundable.

Contact Us

For any questions regarding returns, exchanges, or refunds, please contact our team:

Cargo Bathrooms & Kitchens
44 Nepean Highway, Mentone VIC 3194

Phone: (03) 9585 7583 Email: [email protected]